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My Crypto Freezing

I have purchased When tokens, have all phrases & set up in place; however, every time I click “scan for tokens” the app freezes and is inoperable. The tokens show in the Interface app, just need to be visible in the wallet portal, no? Help!

3 people have this problem

I am having the exact same problem.  When I get to SCAN FOR TOKENS and press the button, my computer freezes up.

TRYING TO BUY WHEN TOKENS APP SUCKS PLEASE ADVISE


Mine freezes when I "scan for tokens" as well.  I have been trying to figure out how to sell some of the tokens I purchased for 2 days now.  I cannot figure out how to get them out of my WHEN wallet.  I am extremely frustrated and get no help at all when I contact support.  Can anyone help?

I have deleted the MyCrypto app, redownloaded it, and reinstalled it. The program still continues to freeze up when I get to the Scan For Tokens step. I share your frustration. Whenhub support suggested that it’s a MyCrypto issue and that Whenhub really couldn’t help...

I received this reply from MyCrypto Support.  It fixed this issue:


Hello Mike,

First off, I'm sorry to hear about this issue.

There is a known bug in MyCrypto where it can freeze if you select a token in the address selection modal. Please try changing it back to "-Token-", it's not required in order to unlock your account. You should be able to successfully scan for tokens afterwards.

Let me know if that solves the problem.

Thanks

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